Contact Us
Contact Us
Questions about an order, product, delivery, return, or anything else? Our customer-support team is here to help.
How can we help?
Have a question about one of our home décor pieces, sculptural objects, storage designs, candle accents, an existing order, shipping, tracking, payment, a return, or a refund? Contact the lilitre™ customer-support team and we will be happy to assist you.
Questions About an Existing Order
If you are contacting us about an order you have already placed, please include your order number and the email address used during checkout.
Providing these details helps our customer-support team locate your purchase more efficiently and respond with the most relevant information.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help our team review the issue efficiently, please provide:
Minor differences in texture, grain, finish, tone, surface detail, or decorative characteristics may occur on products featuring stone-inspired finishes, natural-looking materials, wood grain, glass, ceramics, or hand-finished details. These visual variations can be part of the character of the product.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. The registered company address listed below is not automatically the designated return warehouse.
After your return request has been reviewed, our customer-support team will provide the appropriate return instructions and return destination where applicable.
When We Are Available
Our customer-service hours are 8:00 AM–6:00 PM China Standard Time (UTC+8). Messages received outside these hours will be reviewed during the next available service period.
Some inquiries involving shipping carriers, payment providers, fulfillment partners, return facilities, or other service providers may require additional review time.
Business & Contact Information
No. 138 Dinggong Road,
Liangzhu Street, Yuhang District,
Hangzhou City, Zhejiang Province, China