Who operates lilitre™?

lilitre™ is owned and operated by Hangzhou Chenyao Xue Network Technology Co., Ltd.

The company operates lilitre.com and provides customer support for purchases made through the lilitre™ online store.

What does lilitre™ sell?

lilitre™ focuses on sculptural home décor, decorative storage, tabletop accessories, candle accents and refined objects for modern interiors.

Our collection includes designs inspired by travertine, walnut, brushed brass, smoked glass, ceramics, woven textures and warm natural materials.

Will every piece look exactly like the photographs?

Manufactured décor pieces are designed to closely match the product images.

Slight differences in finish, texture, tone, surface pattern, wood grain, glass tone, or decorative details may occur.

Are small variations considered defects?

Minor differences in finish, texture, color, surface detail, grain or decorative characteristics are not necessarily considered defects.

Some products are intentionally designed with stone-inspired, wood-inspired, glass or tactile surfaces where small visual variations form part of their character.

What is the lilitre™ design style?

Our collection focuses on quiet luxury, sculptural silhouettes, warm neutral palettes, architectural forms, and tactile materials.

Pieces are selected to work naturally in modern, minimalist, organic-modern and softly luxurious interiors.

Are styling accessories shown in product photos included?

Unless specifically stated in the product description, books, flowers, candles, branches, decorative objects, furniture and other styling accessories shown in photographs are not included.

How much does shipping cost?

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Where are orders shipped from?

Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

Shipment origin may therefore differ from our registered business address.

Will I receive tracking information?

Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

What should I do if tracking stops updating?

Contact service@lilitre.com with your order number.

We will review the available shipment information and contact the relevant service provider where appropriate.

What if tracking says “Delivered” but I cannot find my package?

Please check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

If the parcel still cannot be located, contact us for further review. A “Delivered” tracking status does not automatically prevent us from reviewing your claim.

Can I cancel or change an order?

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.

Changes cannot be guaranteed after processing or fulfillment has started.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

How do I request a return?

Email service@lilitre.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Where should I send my return?

Please do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Who pays for return shipping?

Customers are generally responsible for shipping costs on preference-based returns.

If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and relevant photographs or videos.

After review, we will provide an appropriate replacement, refund, reshipment or return solution for a confirmed error attributable to us.

How should I clean lilitre™ décor?

For most decorative surfaces, use a soft dry or lightly damp cloth.

Avoid abrasive pads, harsh chemicals, and prolonged exposure to excessive moisture.

How should brass, glass and stone-inspired finishes be cared for?

Handle glass carefully, avoid abrasive cleaners on metallic finishes, and wipe stone-inspired surfaces gently.

Dry surfaces after cleaning to help preserve their appearance.